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Shipping Policy

At PrimeNov Fashion, we are committed to getting your order to you as quickly and safely as possible. We work hard to ensure every order is processed promptly and shipped with care, so you can enjoy your purchase without unnecessary delays.

Order Processing Time

• Orders are processed within 1–3 business days after payment has been successfully confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been processed and shipped, you will receive a shipping confirmation.

Standard Shipping

• Estimated delivery time is 5–8 business days after your order has been shipped.

• Shipping fees are calculated at checkout based on your delivery location and the items in your order.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or customs processing where applicable.

Lost or Damaged Packages

Please inspect your package immediately upon arrival.

If your order arrives damaged or if any items are missing, please contact us via WhatsApp immediately so we can investigate the issue and assist you as quickly as possible. Be sure to include your order number and clear photos of the package and its contents (if applicable).

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We appreciate your patience and thank you for choosing PrimeNov Fashion. Your satisfaction is our priority, and we're here to ensure you have a smooth shopping experience.