FAQ
We're here to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, feel free to contact us we're always happy to help.
1. How long does it take to process my order?
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
2. How long does shipping take?
Standard shipping typically takes 5–8 business days after your order has been processed. Delivery times may vary depending on your location.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the items in your order.
4. Can I track my order?
Yes. Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to assist you before your order is processed.
6. What payment methods do you accept?
We accept secure payment methods available at checkout. All transactions are processed through trusted payment providers to ensure your information remains safe.
7. What if my order arrives damaged or is missing?
Please inspect your package upon delivery. If your order arrives damaged or any item is missing, contact us via WhatsApp or email immediately, and we'll work to resolve the issue as quickly as possible.
8. What is your return policy?
Please refer to our Refund Policy for complete details on returns, exchanges, and eligibility.
9. Do you sell authentic products?
Yes. Every item featured on PrimeNov Fashion is carefully selected to meet our quality and style standards.
10. How can I contact PrimeNov Fashion?
Email: hello@primenov.com
Phone: +234 813 992 7538
For additional assistance, please visit our Contact Us page.
Need More Help?
If you have a question that isn't answered here, our team is always ready to assist. Visit our Contact Us page, send a DM or send us an email, and we'll get back to you as soon as possible.